Our Clients
Shape your future in consulting with Brown's premier student consulting organization
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Selected Past Engagements
Uber
Designed AI-driven support features and user flows to reduce churn, improve automation, and elevate the customer support experience across chat and phone.
Grammarly
Researched AI writing habits and institutional concerns to guide ethical feature design, classroom integration, and student-focused tool development.
Coursera
Assessed student trust and usage of generative AI to inform product improvements, marketing strategy, and course design for Coursera Coach.
Spikeball
Structured a multi-wave outreach strategy to drive adoption through youth partnerships and targeted, incentive-based engagement.
Letterboxd
Optimized Letterboxd’s freemium strategy by analyzing user tiers, competitor models, and market trends to enhance premium offerings, drive conversions, and improve retention across Pro and Patron memberships.
Remento
Refined ad targeting and feature prioritization by analyzing storytelling demand, influencer fit, and seasonal conversion patterns in the memory preservation space.
Feed the Cheeks
Analyzed sales and student demand to inform marketing, product, and operational strategies for campus-based growth.
Impossible Foods
Evaluated student-driven growth strategies to boost campus adoption and refine brand engagement initiatives.
Our Values
Collaborative & Diverse Teams
Our diverse teams combine students from various academic backgrounds, with 4-6 Consultants led by 1-2 Project Leads to ensure balanced execution and well-rounded perspectives.
Tangible Impact
Our teams deliver over 400 hours of research and strategic analysis across 10-week engagements, resulting in actionable recommendations with measurable results and repeat clients.
Strategic Curiosity
We approach every project with a problem-solver’s mindset—challenging assumptions, asking the right questions, and uncovering innovative solutions others might overlook.
Unparalleled Resources
CCG provides access to a powerful network of motivated students, advanced analytical tools, industry research, and faculty insights to uncover key business opportunities.
Tailored Solutions
We don’t believe in one-size-fits-all strategies. Our teams work closely with each client to define project objectives and adapt dynamically as new opportunities emerge.
Excellence & Dedication
We recruit top applicants, providing structured training to ensure the highest standards of consulting excellence in every client engagement.
Our Services
Market Entry
Identifying opportunities and risks for new market entry
Competitive Benchmarking
Analyzing competitors to strengthen market position
Operations Recommendations
Enhancing efficiency and reducing costs in operations
Consumer Preferences
Understanding customer behavior to inform products and marketing
Revenue Strategy
Developing strategies to boost sales and profitability
Client Projects
Uber
Uber is a global technology platform that operates across ride-sharing, food delivery, and freight logistics. Customer support plays a pivotal role in maintaining satisfaction across its services, often being the only human touchpoint users experience. Uber has engaged CCG to enhance its customer support model—specifically chat vs. phone support—by optimizing user experience, reducing churn, and increasing automation efficiency.
Explore Our Work
Uber
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Grammarly
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Coursera
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Spikeball
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Letterboxd
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Perkies
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EmberAI
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Fourthwall
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Remento
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Feed the Cheeks
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Impossible Foods
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Our Process
1
Team Formation
CCG Project Teams consist of 1-2 Project Leads and 4-6 Consultants who work collaboratively to meet your unique needs and deliver measurable impact.
2
Initial Consultation
Before the semester begins, CCG leadership meets with your team to understand your company's goals, challenges, and priorities. Together, we define the project scope and develop an engagement charter that outlines key objectives and deliverables.
3
Research & Strategy Development
Over the course of 10 weeks, our team conducts in-depth research, market analysis, and strategy development to address your business needs. A Mid-Semester Deliverable allows for feedback and adjustments to ensure alignment with your expectations.
4
Final Deliverables & Recommendations
At the end of the engagement, we deliver a comprehensive set of insights and recommendations tailored to your organization's goals. Our team presents findings in a final report and presentation, equipping you with actionable strategies for success.
Annual Report
Stay informed about our impact, achievements, and future plans through our comprehensive annual reports.
Latest Release
2024 Annual Report
Explore our client success stories, organizational growth, and the measurable impact we've made in our most recent annual report. Learn about our methodology, outcomes, and the innovative solutions we've developed.
